national floors direct Support Ticket - Avon, Massachusetts

Laminate Floor Installation - laminated floor

Created By: shep's Picture shep Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 5 years ago
Department: N/A Replies: 1
Product: laminated floor

Still having issues with our laminated flooring installation. We have sent messages many times. The problem was there from day 1 with a hump in the floor.
We even showed the salesman Joel when he came to take the order to get new flooring for our bathroom which was all messed up, They messed up all our molding, I'm sure you remember but I still have the photos. The lifting and shifting of the flooring keeps getting worse. Last time you called us back maybe Sept or October you said it was a humid summer and it was a floating floor to give it awhile and it would go back in place. That never happened. There are numerous other complaints out on the intranet with the same exact problem. I would really appreciate it if you could back to us on this and have someone check the floor out. Or just give us our money back so we can have a local company install a new floor for us. I have copies of all the faxes and letters that I have sent from the very beginning of our installation. If we don't hear from you by

Friday, February 17th , 2012 we will have no choice but to file a complaint with the Attorney General in both states as well as the better business bureau. We have been really patient with your company but it is going on to long. I want to get sick everytime I hear one of your commercials on TV. The only way to avoid some buckling is to put weights on parts. That is not what we paid good money for to have to put big weights on the floor.


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