national floors direct Review

national floors direct Review

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Why all the complaints? - carpet installation


My wife and I wanted to replace the old carpet in our basement so she had me call NFD. The guy came out the next morning and showed us a bunch of samples. We immediately spotted the carpet and color we wanted. It was a middle-of-the-road carpet and the salesman did not try to sell us anything more expensive. He just proceeded to tell us that they would remove and dispose of the existing carpet and how the new carpet would go down. We gave him a 10% deposit (which is reasonable) and set the time for the installation. The install was set for 10 a.m. or so and when no one showed by noon I was getting nervous. By 2 p.m. I started calling and was told that the carpet was being delivered from the MA. warehouse. By 3, a manager called to tell me the crew was on their way. They arrived at 4 p.m. (better late than never) and were done by about 8:30. They did a great job. I asked the head installer what time he had started work that day and he said 7 a.m. In my eyes, they did what they needed to do to get the job done. If I have any complaint, it's that they left a few pieces of old tack strip and underlayment on the floor. That's it. I would recommend them to a friend.


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Comments


dcjdmc says: (7 years ago)
 0
the carpet quality was not good at all, so the salesman went into his car and got a better quality. when he was asked what BRAND was the carpet? usually the brand name is on the back of the samples...he told me, oh it is name brand but there was no proof. still the salesman was very polite, said that the Red Sox endorse them so i hired them. This was a huge job, the men started at 8 am and worked until 12 mn. they did not speak english and i felt so bad for them, as they had to smell the fumes from seams etc. THEN the carpet fibers came up whenever i vacuumed for months. The look of the carpet is bumpy, poor quality, with a nappy look within a few months. POOR quality, bad work conditions for the men. NEVER use this company. when you look at the fine print, it says to contact the carpet distributor.....who is ???? i do not have time to replace this awful carpet....anyhow, next time i go back to the local carpet company whom i had good quality carpets at same prices and those carpets held up for 10 years or more. it has been ONE year with this awful carpet, and it needs to be replaced. cost to me was $8000




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