national floors direct Complaint

national floors direct Complaint

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Very Unprofessional - carpet


very unprofessional

This is absolutely the very worst company I have ever dealth with. I was prompted to use this company as they are advertised to be the providers for the Red Sox. I needed to get carpet installed before having furniture delivered. I ordered onTuesday and was to have it installed on Thursday. Thursday came, no carpet, the installer called at 7:45 in the evening and said he was having trouble with an installation. Friday came and no carpet, I was promised to be installed first one on Saturday and waited all day, NO CARPET. Again, the installer called he was having a problem with the seams. I was suppose to be the very first one to be installed as was told to me by Charles (who is suppose to be in charge). Needless to say, I cancelled the order. I went to Kent's Carpetland in Hyannis on Monday, picked out carpeting, had it installed on Tuesday, it was cheaper, they did a fantastic job, cleaned up after themselves and were there when they said they would be and were professional.

April 20, 2009 by Joan H in South Yarmouth, MA


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