national floors direct Complaint

national floors direct Complaint

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National floors direct steals your money!


We had two reps come out to our home because we wanted new hardwood floors installed. The salesmen promised us that the installers would do some things that we wanted. We gave them a 1,000.00 dollar CASH deposit. The two installers showed up two days later. The didn't speak a word of English so we had to call National Floors Direct to get someone to translate for us. The installers brought the wrong hardwood floor and didn't have the molding trim. They said they wouldn't install the molding trim. They also said they wouldn't do the things promised by the salesmen. The salesmen promised us just so they could get the deal done. We called National Floors Direct while the installers were still at our home and cancelled our order. They said the cancellation rep would contact us within 72 hours. He never called so we called them back. We told them we wanted our cash deposit back and they said no because we didn't cancel within 72 hours from when we signed the contract. We did cancel within 72 hours and we have documentation proving this. We contacted the Massachusetts Attorney Generals Office and they said for anyone that has had their money STOLEN from them to contact them right away. The more complaints, the better chance we all have to get our money back.


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