national floors direct Support Tickets All Reviews

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national floors direct Reviews

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  • Terrible flooring and installation

    NFD did a TERRIBLE job installing a sub-par product. The floor is lifting, there are lumps under the carpeting. The customer service is the absolute worst ever! Rudest installers I have EVER encouintered, I almost called the police, and the installer also told his boss to go to hell. I can see its a trickle down operation.The president Rosenberg should smarten up and learn how to run a decent operation and stop ripping consumers off with his inferior products,installation and so called "Customer Service (non-existant)"! More...
    (Home Improvement)
  • Laminate Floor Installation

    Still having issues with our laminated flooring installation. We have sent messages many times. The problem was there from day 1 with a hump in the floor. We even showed the salesman Joel when he came to take the order to get new flooring for our bathroom which was all messed up, They messed up all our molding, I'm sure you remember but I still have the photos. The lifting and shifting of the flooring keeps getting worse. Last time you called us back maybe Sept or October you said it was a humid summer and it was a floating floor to give it awhile and it would go back in place.... More...
    (Home Improvement)
  • Carpet falling apart

    We had carpeting installed on Sept. 11, 2010. The installer showed up 6 hours late and stayed until 12:30A.M. installing! That was the first complaint. The rug looked okay at first, although not what I thought -- the color and feel of it was off from what I had chosen. Several months passed and I began to notice that it looked very matted down -- like it was very old! The carpet is also slippery to walk on in bare feet. My daughter has now fallen down our carpeted stairs 3 times!!! Our cat occasionally sharpens her claws on the carpet.(As all cats will do). Everywhere that this happens,... More...
    (Home Improvement)
  • Bait and Switch

    Day of installation, the rug provided was not the same style nor color I ordered. Good ole "Bait and Switch" tactic employed by NFD. Fortunately, I noticed this as soon as the installer showed up with the rug sample. Why I was never notified by anyone from NFD remains a mystery. After trying to convince me this was a better rug of the same color (unless your color blind) with an additional 10% discount, i politely declined. I was then told they could install my original order the following day (this after just being told they were out of stock). When i asked about the 10%... More...
    (Home Improvement)
  • Best of all flooring Companies

    I had Empire Today, Luna and National Floors Direct come by and give me estimates on Hardwood my entire first floor Empire Today quoted me a very high price aand tried to sell me a no name hardwood floor and the sales rep told me that I had a lot more sqare footage than I know I have. Empire Today was definantley trying to take advantage of this Old lady or they thought they were. Luna was just has bad or eevn worse with their prersentation and there product was terrible. National Fllorrs Direct gave me a great price with Armstrong Hardwood and beat the other two prices by a lot.The Sales... More...
  • Floors Not Installed

    I was sold engineering flooring, upon installation date they said they couldn't cut a wood door. I showed them my contract that showed that it was written into the contract as my salesperson verbally stated this and other facts. After waiting 2 1/2 hours the installer (actually subcontractor who were good people) left but requested per the company to collect my secured check and to leave the product. Luckily this was the only correct choice I made by refusing to release the check to them. Now I want my deposit back, as they could not month later and I can't even... More...
  • Rotten installation and quality

    I've left "7" messages at your customer service center regarding my hard wood floors falling apart. I would appreicate the courtesy of a return call. The floor is separing at the seams, there are cracks in the wood all over the place and the step is falling off. I'm very disappointed in your service. I expect more for my money. Either fix the floor or refund my money so I can hire someone else to fix the floor. I've been trying to reach you for over a month. Shame on you. More...


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